Recognizing Self-Organization at Work (9 of 9)

There is one additional indicator of self-organization–at the group level–that I could not see at an individual level. As a self-organizing work group, you can:

Indicator #9. Re-form and immediately exist again, as needed, after your lifetime.

Demonstrated, for example, by:

  • Group members continuing to help each other, as needed, months and years after the lifetime of the group.
  • Group members happily coming together again after the group’s lifetime.
  • After the group’s lifetime, when together, members simultaneously demonstrating the same abilities and experiences that they experienced happening during their lifetimes. For example, although some members of the groups I’ve studied hadn’t seen each other or worked together for months or years, they immediately began speaking for the collective, expanding on each others’ ideas without feeling the need to come to agreement, openly sharing themselves without fear of hidden agenda, finishing each others’ sentences and thoughts, teasing each other, and so on.

Here in the United States, on our Veterans Day and Memorial Day holidays, you can turn on any TV and see groups of old soldiers  back together to remember. Decades, even whole lifetimes, may have passed, yet these veterans smile and laugh and hug–and sometimes cry–together, as if no time had passed at all. These have always been powerful, unforgettable images for me, because they demonstrate so much of what seems amazing about us as human beings. We have it in us to form connections unbounded by time, distance, and individual experience.

I’ve been consciously studying self-organizing work groups since 2006. In that time, I’ve been with several groups after their lifetimes (half a year to several years AFTER the working lifetimes of the groups). Group members are back together to reflect on their time as a group. Each time we do this, the experience feels similar. Group members smile and laugh and reminise and brainstorm and work, together, as if no time had passed at all.  I get to watch people who are clearly deeply connected, happy to be together, happy to help each other (and their current/former organizations, as needed), and happy to help and teach me. Soon enough, they pull me in to join them and share my own experience as a self-organizing work group member myself. I see in these groups the same thing I see in the old veterans on TV–people whose connections appear to be unbounded by time, distance, and individual experience. Better yet, I experience it myself. 

Does this sound like something our organizations could use more of? Our employees and customers? Teachers and students? Managers and administrators? Nurses, doctors, and patients? How about our individual, stressed-out work selves? Spend 10-minutes of conscious time with a self-organizing work group. For me, it has become a no brainer. I want to work in these groups, with these groups, and with the people who emerge from them. The first step for me was recognizing that I was already part of a group like this. Awareness, on my own, isn’t my strong suit. Fortunately for me, my self-organizing work groups help me experience and see what I can’t fully imagine and experience on my own.

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Recognizing Self-Organization at Work (8 of 9)

How do I know when I’m self-organizing and how do we know if our group is self-organizing?

Indicator #8: Enjoying yourself in the moment and in hindsight

I am self-organizing when I enjoy myself in the moment and in hindsight. Demonstrated in the following ways: 

  • Laughing and smiling
  • Experiencing a sense of freedom, talking about experiencing a sense of freedom/describing a sense of freedom, and demonstrating a sense of freedom (for example, thinking from another perspective, switching roles with another, or surprising yourself)
  • Expressing and demonstrating excitement
  • Making fun of yourself
  • Telling jokes to and teasing others you consider part of yourself
  • Reminiscing
  • Experiencing moments of “wow!” and “ah-ha!”

As a group, we’re self-organizing when we enjoy ourselves in the moment and in hindsight. Demonstrated in the following ways:

  • Collective laughter and smiles
  • Group members talking all at the same time (demonstrating excitement about what they’re doing and saying)
  • Teasing each other
  • Joking together
  • Group members feel the work is fun and rewarding most of the time—in the moment and in hindsight
  • Happily reminiscing together after the lifetime of the group
  • Experiencing collective moments of “wow!” and “ah-ha!”
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Recognizing Self-Organization at Work (7 of 9)

How do I know when I’m self-organizing? How do we know if our group is self-organizing?

Indicator #7: Spontaneously demonstrating something, learning in the moment, and reflecting and learning more in hindsight

I am self-organizing when I spontaneously demonstrate something, learn in the moment, and reflect and learn more in hindsight. Demonstrated in the following examples:

Example 1

  •  Spontaneous demonstration: Using “we” and “us” to refer to a larger collective (group/division/organization) that I am no longer a part of.
  • Learned in the moment: I keep inappropriately using the present tense to refer to something in my past. I wonder why that is.
  • Learned in hindsight: We group members who left the division/ organization (at the time of the research study) are still comfortably speaking on behalf of the group/organization/division/district that we are no longer formally a part of. I am still deeply connected to this larger collective. I still think of it as part of myself. I still want it to succeed.

Example 2

  •  Spontaneous demonstration: Continuing to be open, listen, and share ideas in the moment through multiple disagreements (while the person you’re talking to/disagreeing with does the same).
  • Learned in the moment: This person doesn’t see what I see. This person couldn’t possibly see what I see from her perspective.
  • Learned in hindsight: Examples:
    • Although the experience was difficult, I can see more today thanks to the person I disagreed with.
    • I have been influenced and changed by someone with whom I disagree.
    • I can be influenced and changed by those with whom I disagree and continue to be myself.

 

As a group, we’re self-organizing when we spontaneously demonstrate something, learn in the moment, and reflect and learn more in hindsight. Demonstrated in the following examples:

Example 1

  • Spontaneous demonstration: Group members brainstorm spontaneously around an idea. They don’t all agree.
  • Learned in the moment: We think from multiple perspectives. We do not agree. We still value each other more than the disagreement—enough to keep working together.
  • Learned by someone close to the group in the moment: These group members keep respecting each other and working although they have different perspecitves. I’d like to work with them.
  • Learned in hindsight: Examples:
    • As a group, not only do we not always agree but we often do not even experience the need to agree.
    • As a group, agreeing is less important than valuing each other and continuing to move together in the same general direction.
    • The idea of moving together in the same general direction, without needing to agree, can be applied to other groups and people that we are working with.
  • Learned by someone close to the group in hindsight: I’m as flexible as they are. I can do what they do with them. I could do this with others.

Example 2

  • Spontaneous demonstration: Group members spontaneously start using language shortcuts with each other. For example, “A’s kids,” “B’s kids,” “C’s kids,” “our kids,” and so on to refer to various groups of students for whom particular teacher(s) has/have primary responsibility.
  • Learned in the moment: This saves me time. This saves us time.
  • Learned by someone close to the group in the moment: As a group, those teachers are doing something that is saving them time.
  • Learned in hindsight: For example:
  • When we shared our language shortcuts with our students, we saved even more time—ours and theirs.
  • As we worked more closely, we could take more shortcuts with each other, saving ourselves more time.
  • As we saved ourselves time, we devoted more time to the people who mattered most to us in the moment. Most of those people, in turn, responded by improving themselves, which saved us even more time.
  • As a group, we had more time (than others outside the group) to think and experiment.
  • Those who matter most to me, including me, are better served when I work as a group than on my own.
  • Learned by someone close to the group in hindsight: The group of teachers got more efficient over the year they worked together—by the end of the year everything worked so well it was amazing to me. I think I could do what they did. Working with other teachers this closely would benefit me and my students.

 

 

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Recognizing Self-Organization at Work (6 of 9)

How do I know when I’m self-organizing? How do we know if our group is self-organizing?

Indicator #6: Behaving thoughtfully, demonstrating awareness and reflection

I am self-organizing when I behave thoughtfully, demonstrating awareness and reflection. Demonstrated, for example, by:

  • Talking about unexpected consequences emerging from your actions (in my study, people often spoke of difficult yet ultimately positive consequences emerging from collective actions)
  • Talking about being on a different level, thinking in a bigger or broader way, and demonstrating what you mean (for example, explaining the new insights you have into what a larger collective—such as your division, district, organization—is both doing well and could be doing better, with minimal concern or pause, even to an outsider)
  • Talking about bringing or practicing balance (for selves, team, department, division, etc.) and demonstrating what you mean
  • Recognizing and pointing out themes emerging from the discussion you are having

As a group, we’re self-organizing when we behave thoughtfully, demonstrating awareness and reflection. Demonstrated, for example, by:

  • All group members understand the value in their role, stay true to the needs of that role, and stay true to who they are (even when role switching and role sharing)
  • Group members are often quickly aware when another group member has a personal difficulty and step in to help without being asked (examples: stepping in to help a struggling group member better understand a customer or student or stepping in to help a struggling member get a day off—and not worry about taking a day off—when he needs it)
  • The group disbands on its own when it is no longer needed. Members leave the group at different times or all at once, depending on what is needed by themselves and the people who matter most to the individuals and the group.
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Recognizing Self-Organization at Work (5 of 9)

How do I know when I’m self-organizing? How do we know if our group is self-organizing? Indicator #5: Feeling and doing things that feel spontaneous, fluid, and natural—both in the moment and in hindsight.

 I am self-organizing when I feel and do things that feel spontaneous, fluid, and natural—both in the moment and in hindsight. Demonstrated, for example, by:

  • Laughing
  • Speaking the same words and making the same sounds at the same time as another or others
  • Using language shortcuts (for example, using language that outsiders would not understand without some explanation and understanding each other even when you are not using perfect language, not using the exact right words, or not using words at all)
  • Unexpectedly brainstorming ideas for ways to improve and evolve (at any level)
  • Explaining to an outsider what another person is saying, without concern or pause for thought
  • Comfortably speaking for a collective, with minimal concern and pause for thought
  • Finishing another’s thoughts and sentences

As a group, we’re self-organizing when we feel and do things that feel spontaneous, fluid, and natural to us—both in the moment and in hindsight. Demonstrated, for example, by:

  • Extended periods and brief moments of informality, spontaneity, and creativity as a group
  • Seamless transition of ideas and thoughts among group members much of the time
  • Comfortably disagreeing (much of the time), knowing that consensus isn’t always useful and required to move forward in the same general direction anyway and that group members will stick by each other through disagreement
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Recognizing Self-Organization at Work (4 of 9)

How do I know when I’m self-organizing? How do we know if our group is self-organizing? This is fourth indicator of self-organization that emerged from my research and consulting work:

Indicator #4: Sharing more of myself than I expected or planned.

I am self-organizing when I share more of myself than I expected or planned. Demonstrated, for example, by:

  • Sharing personal feelings, information, and stories that demonstrate larger connections (“Just a quick aside…”)
  • Sharing half-formed thoughts and ideas
  • Sharing personal stories, prompting others to reflect and share even more than they had before
  • Momentarily stepping out of your formal work role and just being yourself

As a group, we’re self-organizing when we share more of ourself than we planned. Demonstrated, for example, by:

  • The group has boundaries that are very flexible—more flexible, even, than members planned or are aware (and that’s ok). Examples:

             o  People near the group and close to group members are considered part of the group by one or more group members whether those people or other group members know it or not
            o People near the group and close to group members can imagine and consider themselves a part of the group independent from what group members think
            o Those who help and contribute in any way are given credit and can feel close to and part of the group

  • People nearby and personally close to group members can see the group and group members demonstrating many of the things that it takes to make the group work—without group members being fully aware of it and without group members talking about it
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Recognizing Self-Organization at Work (3 of 9)

How do I know when I’m part of a self-organizing work group? How do we know if our group is self-organizing? This is the third of a series of posts in which I document the nine indicators of self-organization that emerged from my research and consulting work.

Indicator #3: Openly seeking to understand another

I am self-organizing when I:

  • Openly seek to understand another. Demonstrated, for example, by:
    o Setting aside your plan and instead asking questions to better understand another in the moment
    o Intentionally asking a lot of questions and surfacing memories that had been forgotten by yourself and others
    o Asking big, broad, open-ended questions and shutting up long enough to listen

As a group, we’re self-organizing when we:

  • Openly seek to understand another. Demonstrated, for example, by:
    o One individual struggles to find language (e.g., saying “this is hard to describe” or turning to a metaphor or simile to describe the experience) and another steps in to help find the language and the idea
    o Group members are seen learning from others—including those with whom they disagree—first inside and then outside the group
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Recognizing Self-Organization at Work (2 of 9)

Self-organizing work groups can be difficult to see. So how do I know when I’m part of one? How do we know if our group is self-organizing? This is the second of a series of posts that document the nine indicators of self-organization that emerged from my reseach study of self-organizing work groups of business employees and high school teachers. As a consultant/researcher, I’ve also seen the indicators in these groups within or across healthcare, university, legal, and government organizations. 

Indicator #2: Seeing Myself in Another and Another in Myself

I am self-organizing when I:

  • See myself in another and another in myself. Demonstrated, for example, by:
    • Pointing out each other’s strengths
    • Complementing each other
    • Using each others’ language
    • Empathizing with others, expressing that you had the same experience or feel the same way

As a group, we’re self-organizing when we:

  •  See ourselves in others and others in ourselves. Demonstrated, for example, by:
    • Group members are certain that there are no hidden agendas in the group
    • Role switching (people temporarily taking on and thinking from the perspective of each other’s roles) first within the group and then with some others outside the group
    • Role sharing (people moving back and forth between roles) first within the group and then with some others outside the group
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Recognizing Self-Organization at Work (1 of 9)

I study self-organizing work groups of people in within, across, and outside of organizations. Self-organizing work groups can be difficult to see—even for some who are part of them—in part, I think, because they look and act differently from what many of us think of when we think “team,” “work group,” “department,” and so on.

So how do I know when I’m part of one? How do we know if our group is self-organizing? This is the first of a series of posts that document what I learned in my study. Interestingly (at least to me), after I saw these indicators of self-organization in the groups I studied, I became capable of seeing the same indicators in all the people who took part in my study—group members, their peers, their managers and administrators, and even in myself. That was a very cool day.

Indicator #1: Openly Sharing Yourself

I am self-organizing when I:

1. Openly share myself. Demonstrated, for example, by sharing:

  • Your fears
  • Your mistakes (your own, your team’s, your department’s, your division’s, your organization, your district’s, etc.)
  • An experience of chaos/chaotic times
  • What you believe, even when you know that it directly contradicts what another individual or group just said

As a group, we’re self-organizing when we:
1. Openly share ourself. Demonstrated, for example, by:

  • Group members can reflect honestly together
  • The group can communicate its purpose to anyone in its environment
  • Group members act on their espoused values (people within and outside the group can see this in the group members)
  • The group brainstorms, experiments, and works through its difficulties with outsiders present
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